Returns & Refunds Policy
At SavvyQQ, we want you to be satisfied with your purchase. If your order arrives damaged, defective, incorrect, or does not meet your expectations, please review the policy below.
Return Eligibility
You may request a return within 15 days of receiving your order.
To qualify for a return, the product must be:
Unworn, unused, and unwashed
In its original condition
Returned with its original packaging, tags, and accessories
Accompanied by proof of purchase or your SavvyQQ order number
Products showing signs of wear, washing, alteration, damage caused by the customer, or missing packaging may not qualify for a refund.
How to Request a Return
Before returning any product, contact SavvyQQ through our Contact Us page and provide:
Your full name
Order number
Product you wish to return
Reason for the return
Clear photographs if the product is damaged, defective, or incorrect
Our customer-support team will review your request and provide return instructions. Do not send a product back without receiving return authorization, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Include clear photographs of:
The product
The damaged or incorrect area
The shipping label
The original packaging
If your claim is approved, SavvyQQ will provide an appropriate resolution, which may include a replacement or refund. Approved returns involving a damaged, defective, or incorrect product will not require the customer to pay return-shipping costs.
Change-of-Mind Returns
If you return a product because you changed your mind, ordered the wrong size or color, or no longer want it, you will be responsible for the return-shipping cost.
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.
Non-Returnable Products
The following products cannot normally be returned:
Final-sale or clearance products
Gift cards
Personal-care or hygiene-related products
Products that have been worn, washed, altered, or used
Products without their original packaging or tags
Products damaged after delivery
Customized or personalized products
We may make exceptions when a product arrives damaged, defective, or incorrect.
Refunds
After your approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Shipping fees and return-shipping costs are not refundable unless the return resulted from an error by SavvyQQ or the product arrived damaged, defective, or incorrect.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please request a return for the eligible item and place a new order.
Order Cancellations
Contact us immediately if you need to cancel or modify your order. We will try to accommodate your request, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
Orders that have already shipped must follow the standard return process.
Packages Returned to Sender
Orders returned because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges. Original shipping costs may be deducted from the refund when applicable.
Contact Us
If you have questions about a return or refund, please contact SavvyQQ through our Contact Us page. Include your order number so we can assist you efficiently.